Last updated: October 2025
This Privacy Policy describes how Team F12 (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://www.teamf12.co.uk or contact us in-store or online.
We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
- Identity data – name, title, and contact details
- Account data – login credentials and order history
- Payment data – billing address and transaction details (processed securely by our payment provider; we do not store full card data)
- Technical data – IP address, browser type, device information, and cookies
- Marketing data – your preferences for receiving updates or promotions
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to enquiries
- Improve our website performance and usability
- Send service updates, product information, or marketing emails (only with consent)
- Comply with legal and regulatory obligations
3. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to supply goods or services you have ordered
- Legal obligation – to maintain accurate records for tax and compliance
- Consent – for marketing communications and optional cookies
- Legitimate interest – to improve our services and prevent fraud
4. Data Storage and Security
Your information is stored securely within the UK and EEA. We use SSL encryption, secure hosting, and regular system updates to protect your data from unauthorised access, alteration, or loss.
5. Sharing Your Information
We never sell your data. We may share limited data with trusted partners only where necessary:
- Payment processors (for secure checkout)
- Delivery couriers (for order fulfilment)
- IT and website service providers (for hosting and maintenance)
All partners are contractually bound to handle your data safely and lawfully.
6. Cookies and Tracking
Our site uses cookies to improve your browsing experience. Please see our Cookie Policy for full details on how cookies are used and how to manage your preferences.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion where legally permitted
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For any data-related request, please contact us at info@teamf12.co.uk.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements (e.g. accounting records).
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.